Frequently Asked Questions
Everything you need to know to create your sanctuary.
What materials are used in Eden & Om products?
We prioritize sustainable, high-quality materials including organic cotton, ethically sourced wood, and non-toxic ceramics to ensure your home remains a healthy sanctuary.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. Custom furniture pieces or handcrafted items may require additional lead time, which is noted on the product page.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that for hygiene reasons, bedding and bath linens must be unopened to qualify for a refund.
Do you offer international shipping?
Yes, Eden & Om ships to over 50 countries. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my shipment?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.